Terms and Conditions.
All prices quoted on www.nailandstapleguns.co.uk are excluding vat.
We supply a UK vat invoice with all orders.
When you place an order with us, you are making an offer to buy goods. We will send you an email to confirm that we have received your order.
Orders may be placed by telephone direct with our sales office on 0121 552 8400 or through our secure online website.
From the time you place an order with us to the time you receive your order we will keep you up to date on the progress of your order by email or telephone.
Payments are processed securely online through Worldpay.
Delivery Information -
UK Mainland delivery on all orders under £50.00 is charged at £6.95.
UK Mainland delivery on all orders over £50.00 is FREE OF CHARGE.
Due to charges levied by our delivery agent DPD, the following postal codes are classed as Scottish Highlands & UK Offshore and have additional charges:
AB30-38, AB44-56, FK17-99, G83, IV1-28- IV30-32, IV33-39, IV40-51, IV52-54, IV55-56, IV63, KW1-14, KW15-17, KA27-28, PA20, PA21-23, PA30, PA32-34, PA34-40, PH18-26, PA41-49, PA60-78, PH30, PH31-41, PH42-44, PH49-50, HS1-9, ZE1-3, Northern Ireland, Channel Islands, Isle of Man & Scilly Islands.
Delivery to any of the above postal codes is charged at £15.00 (2 day service).
All delivery prices quoted are excluding vat @ 20%.
In most cases order's for in-stock items placed before 1.00pm will be dispatched the same working day, you can then expect to receive your order the next working day. If you place your order on a Friday after 1.00pm it will be delivered the following Tuesday. This applies to UK Mainland deliveries only.
Once your order has been dispatched we will email you a consignment tracking number, you will then be able to track your order online by visiting the DPD website (www.dpd.co.uk). If you also provide a valid email address or mobile phone number then DPD will contact you in advance by email or text advising you of the parcel delivery date and a 1hr time slot for delivery.
Timed DPD delivery services before 10.00 & 12.00 (Monday - Saturday UK MAINLAND ONLY) are also available on request by calling our sales team on 0121 552 8400 (a surcharge will apply for this service).
www.nailandstapleguns.co.uk only sells and delivers to UK based customers.
Cancellations & Returns -
You may cancel your order by giving us notice of cancellation prior to the goods being despatched from our warehouse.
If you are unhappy with the goods you have purchased you may return them for a refund within 30 days. The goods are to be returned at your own expense. Please use a signed for delivery service. Any item(s) you return must be in new, unused condition with all the original packaging. We do not accept any item with indication that it was used. In such cases the item will be returned to the purchaser.
Spare parts, special order (non stock) & made to order items are not returnable.
Faulty & Damaged Goods -
If an item develops a fault within 30 days of you receiving it then please contact a member of our sales team on 0121 552 8400. We will then arrange for the faulty item to be collected and either repaired or replaced.
If an item develops a fault after this 30 day period then please refer to the warranty information below.
We have chosen our delivery partners carefully to ensure that we can offer the highest standard of service. We accept however, that there is always a slight chance something may get damaged in transit however hard we try to avoid this. If you do receive an item that is damaged, here is what you need to do.
If you notice there is damage to the item while the delivery is in progress you may refuse to take delivery of the item. Please sign the couriers manifest 'damaged on delivery' and inform us immediately. If you have taken delivery of the item and later found it to be damaged, please inform us immediately. It is imperative that you inform us as soon as possible as we have time constraints placed on us by our delivery partners with regards to filing damage claims. Any damage claims must be reported within 7 days from the date of delivery, unfortunately we are unable to accept any claims for damaged items after this period.
Bostitch Warranty Returns -
Bostitch offer a 1 year warranty on all brand new tools (unless otherwise stated). If your tool is faulty and within the warranty period please email or call our customer service team on firstname.lastname@example.org or 0121 552 8400. We can then arrange for Bostitch to collect the faulty item direct from you, repair and return to you under warranty.